Category: Troubleshooting

migRavenADScanService does not start

It can happen that the migRaven Application does not start because the migRaven Ad Scan Service is not running or is stuck in the Starting state. To do this, add the user for the migRavenDBServiceHost was stored in the group of local administrators and restart the service / terminate and restart via Task Manager.

Permanent link to this post: https://help.migraven.com/migravenadscanservice-startet-nicht/

Consistency check of the migRaven Database

To check whether everything is correct in the database, the following commands can be executed: This is also explained in detail on the neo4j website. https://neo4j.com/docs/operations-manual/current/tools/consistency-checker/ The name of our database is =graph.db. If there are any errors in the TXT file, please report them to our support team at support@migraven.com. This is what the output looks like if...

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Permanent link to this post: https://help.migraven.com/konsistenz-check-der-migraven-datenbank/

Data retention log is not saved

In an earlier version of migRaven it was possible to set the path for the log recordings within the directory, which by default was \ ProgramData \migRaven\ archiveLog When updating to a newer version, this setting is not migrated accordingly. Since version 6.3.19351 a path is explicitly required for this, so if an update has been carried out errors can occur ...

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Permanent link to this post: https://help.migraven.com/data-retention-log-wird-nicht-gespeichert/

system monitoring

The system monitoring shows migRaven Administrators have various statuses for data retention, folder self-service and the different scans.

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Permanent link to this post: https://help.migraven.com/systemueberwachung/

HTTP Error 403.14

If the browser shows the 403.14 error message when the Web client is invoked,you should look in the Windows features for the solution:

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Permanent link to this post: https://help.migraven.com/http-error-403-14/